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Right of Revocation

RIGHT OF REVOCATION

You have the right to revoke your declaration of intent to conclude the contract within two weeks (all purchases from inbetween the 01.12 to the 24.12 can be returned until the end of the first calender week of the new year) without stating reasons. The revocation period begins starting from the day that you or a third party named by you (and that is not the transporting logistic company) took possession of the goods. In order to exercise your legal right of revocation correctly, you must inform us about the return - which also has to be send to the following address - 

Schöffmann Textilhandel und Vertriebs GmbH, Pommernstrasse 70, 65824 Schwalbach am Taunus, Germany // Tel: 0800/80033800 (Gratis Hotline Deutschland) oder +49 (0) 6196568039 // Fax: +49 (0) 6196/83354 // Email: service@oleanda.de

by sending us a written declaration (for example a written letter, a telefax or via email) or by simply calling us. You can but you don t have to use our optional online form. In order to be within the revocation period, it is sufficient to give us said notice within the 14 days revocation period. Simply returning items without giving the correct notice of your revocation in writing or via telephone shall not be sufficient to amount to compliance to the revocation period. To do so, you can also send us the filled out "Return Note" that is included in your shipment as a scan/photo via Email or letter.

In case of sealed goods, that due to reasons of health protection and/or hygiene are not suitable for returns, the right of revocation expires once a hygiene seal had been removed or broken. (§ 312g Abs. 2 Nr. 3 BGB). 

CONSEQUENCES OF THE REVOCATION

In case of an effective revocation, you are required to return all relevant items within 7 days after posting the revocation and we are required to reimburse you within 14 days starting from the day that we received the goods. We will also reimburse potential shipping costs (only valid for customers from within the EU), except the costs that might have occured by the customer choosing a different shipping option than our cheapest standard delivery. We do not reimburse costs for our optional express and cash on delivery shipping service. For all refunds we are using the same payment method that had been selected by the customer when purchasing in our store, unless we specifically agree to another option. In any case, there will be no additional charges for refunds. Please note, that we reserve the right to postpone any reimbursement until we actually received the relevant items and had a chance to inspect them. Returned goods have to be in a new and mint condition. 

All returns have to be send to the following address: 

Schöffmann Textilhandel- und Vertriebs GmbH, Pommernstrasse 70, 65824 Schwalbach am Taunus, Germany

From within Germany, any goods eligible for shipping will be returned at our expense and risk. Customers with a shipping address outside of Germany, will have to bear the regular costs and risks of a return shipment.

You will only have to compensate us for the loss of value of an item, if said loss of value is due to an unneccessary way of handling an item beyond the standard inspection and try on as it would be possible in a retail store. 

END OF THE INFORMATION ABOUT THE RIGHT OF REVOCATION

THE LEGAL EXCLUSION OF THE RIGHT OF REVOCATION

The right of revocation is not in effect for goods that had been made to customer specifications. Goods with a broken hygiene seal can not be returned or exchanged. Goods that show signs of damage and/or deteroation (for example soiling or staining) can not be returned or exchanged. Goods that had been washed and/or altered can not be returned.

 

IMPORTANT INFORMATION ABOUT THE RETURN OF GOODS

Please note, that the originally attached manufacturers hang tag is an essential valuable component of every product that can not be removed at any time if you want to return an item. All items must be returned in a new and mint condition and can not show any signs of damage, deteroation or staining. Items can not be washed, altered or sprayed with liquids of any kind (Perfume/Odor-Eliminating products etc.). For items that due to a non consideration of basic hygiene measures and/or an unneccessary way of handling an item beyond the standard inspection ("try on") show the above mentioned signs, we reserve the right to ask for compensation or to decline a return. In order to avoid that, we kindly ask all our customers to handle our goods with care, to wear underwear when trying on bottoms of any kind and to not make use our products beyond a simple try on if you intend to return them. As mentioned above, items with a broken hygiene seal can not be returned. Please return all items in their original manufacturers packaging and the OLEANDA shipping box for a maximum in transport protection.

Free returns and exchanges from within Germany:

In case you should make use of your 14 days right of revocation (all purchases from inbetween the 01.12. and the 24.12 can be returned until the end of the first calender week of the new year) from within Germany, we offer you our free of cost DHL-Return Service. This way, a return from within Germany is at no extra cost for you. An email or a quick call is enough and we will send you your return ticket. Should you need an item in another colour or size, we would like to ask you to just place another order in our store. Please note, that only return shipment with our DHL service are at our cost and risk. Should you decide not to use our service, please understand that we will neither accept nor process any packages that had been sent to us insufficiently stamped and that you will have to bear the extra costs. If you decide for another carrier than ours, please make sure that the package is sufficiently stamped and insured. We can be held responsible for any damages and losses.

Returns and exchanges from all other countries:

Please understand that customers with a shipping address outside of Germany will have to bear the regular costs and risks of a return shipment. Please make sure that the senders name on your return shipment equals the name on your official OLEANDA invoice in order to avoid import taxes. Should you need any item in another size or colour, we would like to ask you to just place another order at OLEANDA.COM. Please note that we can neither accept nor process any packages that had been sent to us insufficiently stamped and that you will have to bear the extra costs. Please make sure the package is sufficiently stamped and insured when sending it to us. We can not be hold liable for any damages or losses.

Refunds:

After having received and examined the returned goods, we will refund the corresponding amount within 14 days and send you a Refund Note PDF via email as confirmation. The refund is being processed based on the payment method selected by the customer when purchasing. In case of a credit card payment, the refund will be made to your card respectively to the bank account that is connected to it. In case of a money transfer or C.O.D. Cash on delivery payment, please write down your bank account information on the Return Note that is included in your shipment and we will wire you the money. (C.O.D. fees are not refundable.) In case you paid your purchase via PayPal, the refund will be made to your PayPal account. Purchased "Oleanda Voucher" balance that had been used when buying in our store, will be handed out again in form of a voucher and in no case as a cash payout. This rule applies for complete and partial returns. Our free of charge "Action Vouchers" will neither be refunded nor paid out in cash. Please note that potential custom fees that might apply for purchases with a delivery address outside the EU are non refundable.

 

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